Shipping and returns

The “Dakar 2027” Campaign Packages are sold with deferred delivery: they are produced and shipped after the Campaign closes, not right after the order. The estimated shipping date is shown on each Package page; the rewards are expected to ship between April and May 2027.

T-shirt designs and sizes and the name on the crate are entered at the time of purchase. Before shipping, the Seller may write to you to confirm the delivery address: replying quickly avoids delays.

If the estimated date slips, the Seller informs Buyers by email with the new expected date. The Buyer’s rights in case of non-delivery are described in the General terms and conditions of sale (section 6) and in article 61 of the Consumer Code.

We ship to Italy and abroad (EU and non-EU countries) by express courier. Shipments are handled by the couriers BRT and DPD, chosen by the Seller according to the destination.

We cannot ship to PO boxes or poste restante. The delivery address must include the recipient’s name, street and number, postcode, city, province or state, country and a phone number for the courier.

Shipping costs depend on the destination country and on the type of reward. They are calculated automatically and shown in the cart and at checkout before payment.

Packages in the same order are normally shipped together, in a single delivery, after the Campaign closes.

The times below are indicative, depend on the courier and run from the date the rewards are shipped (section 1), not from the order date:

• Italy: 24/72 working hours (minor islands and remote areas may take 1-2 days longer);
• Europe: 3-6 working days;
• Rest of the world: 7-15 working days, plus customs clearance time in the destination country.

The courier delivers on working days, during office hours. Holidays, strikes, bad weather or customs checks may extend these times.

When the parcel leaves you receive an email with the tracking number and a link to follow it on the courier’s website. If tracking does not update after a few days, or if the parcel shows as delivered but you did not receive it, write to info@rallypov.it with the order number: the Seller opens an investigation with the courier.

For shipments to countries outside the European Union (for example the United Kingdom, Switzerland, the United States, Norway) the goods are subject to customs controls in the destination country. Any duties, import taxes (local VAT or similar) and clearance fees requested by the courier or the local authorities are not included in the Package price or in the shipping costs and are payable by the recipient.

The amount depends on the rules of the destination country and the Seller cannot calculate it in advance. The courier usually contacts the recipient for payment before delivery. If the recipient refuses to pay or does not collect the parcel, the goods may be returned to the Seller or destroyed by the customs authorities. If the goods come back to the Seller, it refunds the Package price and the shipping costs paid, deducting only the cost of the return and any customs charges actually charged to the Seller.

The Seller attaches the documents required by customs and cannot declare the goods as a “gift” or state a value lower than the real one.

The Buyer is responsible for the accuracy of the delivery address. Corrections must be sent to info@rallypov.it before shipping; after shipping, changing the address is not always possible and may cost extra.

If the courier cannot find the recipient, it leaves a notice and normally tries a second delivery or holds the parcel at a depot or pick-up point. The parcel must be collected within the time stated by the courier. If it is not collected, it returns to the Seller: the Buyer may ask for a new shipment, paying the new shipping costs, or withdraw from the contract as explained on the Right of withdrawal page; in that case the Seller refunds the price and the shipping costs paid, deducting only the cost of returning the parcel.

The risk of loss of or damage to the goods stays with the Seller until the Buyer, or a third party designated by the Buyer other than the carrier, takes possession of them (article 63 of the Consumer Code). To help the Seller make a claim against the courier, please:

• check on delivery that the packaging is intact, dry and not tampered with and that the number of parcels matches the delivery note;
• if you see anything wrong, accept the parcel writing “accepted subject to inspection” and the reason (for example “damaged packaging”) on the delivery note or the courier’s device, or refuse delivery;
• report damage, tampering or missing items to info@rallypov.it within 14 days of delivery, with the order number and photographs of the outer packaging, the label, the inside of the parcel and the damaged goods;
• keep the packaging and the damaged goods until the check is complete.

After receiving the report, the Seller replaces the damaged or missing goods or refunds them, at no cost to the Buyer. Reporting within 14 days makes the claim with the courier easier but does not reduce your rights under the legal guarantee of conformity (section 10).

If you are a consumer and change your mind, you can withdraw within 14 days of delivery (or even before delivery), without giving a reason, as explained on the Right of withdrawal page. In short:

• tell us with the online “Withdraw from the contract” function (link at the bottom of every page), or at info@rallypov.it, also with the model form;
• if you have already received the goods, ship them within 14 days of your notice to the return address: M@trix s.r.l. Unipersonale, Via Pianette 61, 25064 Gussago (BS), Italy, preferably with tracking;
• the direct cost of the return is yours;
• the refund of the price and of the original delivery costs arrives within 14 days, with the same means of payment; if you have already received the goods, the Seller may wait for the return or for proof of shipping.

Return the goods intact, not used beyond what is needed to inspect them and, if possible, in the original packaging. For free Donations the rules of the General terms and conditions of sale apply (section 7).

If goods received are defective, damaged or different from those ordered, you are protected by the legal guarantee of conformity (articles 128 to 135-septies of the Consumer Code), valid for two years from delivery. In this case:

• write to info@rallypov.it with the order number, a description of the problem and photographs;
• the Seller replies with instructions: depending on the case, replacement, repair, price reduction or refund;
• if the goods must be returned, the return costs are borne by the Seller, which provides a prepaid return label or refunds the documented shipping cost.

The guarantee does not cover damage caused by improper use, normal wear or work done after delivery. More information in the “Legal guarantee of conformity” section of the General terms and conditions of sale.

For any question about shipping and returns, always quoting the order number:

M@trix s.r.l. Unipersonale
Via Pianette 61, 25064 Gussago (BS), Italy
Email: info@rallypov.it
Certified email (PEC): matrix@lapec.pro
Return address: M@trix s.r.l. Unipersonale, Via Pianette 61, 25064 Gussago (BS), Italy